Refund Policy
Clip packs are one-time purchases. This policy explains exactly when you can get your money back.
Failed generations
If a generation fails, it does not cost you anything. Failed attempts are automatically retried on another channel and you are not charged a clip — this is built into the service, not a refund process.
Unused clips
- You can request a refund of unused clips within 14 days of purchase, as long as fewer than 20% of the pack has been consumed.
- Refunds are calculated pro-rata on the clips remaining at the time of the request.
- Refunds go back to the original payment method within 5–10 business days.
What is not refundable
- Clips already consumed by successful generations.
- Requests made after 14 days from purchase (except where required by law).
- Accounts suspended for breaking the Terms of Service.
How to request
Contact us with your account email and order reference using the support contact published on this site. We review every request individually and respond within 3 business days.
Chargebacks
Please contact us before filing a chargeback — most issues resolve faster directly. Accounts with unresolved chargebacks may be suspended pending review.